Introduction

Elder IT Services Inc. (“Elder IT,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba privacy laws.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect only the information necessary to provide reliable IT services and to communicate effectively with you.

a. Information You Provide Voluntarily

This may include:

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Name
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Company Name
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Email address
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Phone number
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Business contact details
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Information submitted through contact forms, email, or phone communications

b. Technical and Website Information

When you visit our website, we may automatically collect limited technical information such as:

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IP address
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Browser type
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Device type
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Pages visited and time spent on the site

This information is used only for website functionality, security, and performance analysis.

How We Use Personal Information

We use personal information solely for legitimate business purposes, including:

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Responding to inquiries and requests
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Providing IT support and managed services
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Communicating about services, updates, or changes
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Maintaining security and operational integrity
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Meeting legal and contractual obligations

We do not sell, rent, or trade personal information.

Client Data and Confidentiality

As an IT service provider, we may have access to client systems, networks, and data in the course of delivering services.

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Client data remains the property of the client
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Access is limited strictly to what is necessary to perform agreed services
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All staff and contractors are bound by confidentiality obligations
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We do not access, use, or disclose client data for any purpose outside of service delivery or legal requirements

Disclosure of Information

We may disclose personal information only in the following circumstances:

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To service providers or partners who assist us in delivering services, under confidentiality agreements
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When required by law, court order, or regulatory authority
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To protect our legal rights, security, or property

We do not disclose personal information for marketing purpose

Data Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against:

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Unauthorized access
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Loss or theft
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Improper use or disclosure

Security measures include access controls, secure systems, and internal policies appropriate to the sensitivity of the information.

No method of transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal, contractual, or regulatory requirements.

When information is no longer required, it is securely deleted or destroyed.

Your Rights

You have the right to:

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Request access to your personal information
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Request correction of inaccurate or incomplete information
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Withdraw consent, subject to legal or contractual restrictions

Requests may be made in writing using the contact information below.

Cookies and Tracking Technologies

Our website may use basic cookies to support functionality and analytics. You may adjust your browser settings to refuse cookies, though this may affect site performance.

We do not use cookies for behavioral advertising or profiling.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The revised policy will be posted on our website with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Elder IT Services Inc.

Winnipeg, Manitoba
Email: inquiries@elderit.ca
Phone: 204-226-8862